121.Page is a software-as-a-service platform that empowers users (referred to as "you" or "your") to share secured and professional Content.

This website and its associated services are provided by Glocal Resources Pvt Ltd. (referred to as "we," "us," or "our").

We recognize the importance of privacy as well as the importance of maintaining the confidentiality of personal and business information.

Our commitment to safeguarding your information is outlined in this Privacy Policy, highlighting the data we gather, clarifies the methods of collection, utilization, disclosure, and security measures applied to this information, as well as your options regarding the collection and utilization of your data.

1. We retain the right to amend this Privacy Policy and enhance the Services periodically. We encourage you to regularly revisit this page to stay informed about any modifications. This Privacy Policy is applicable to all users utilizing our Services.
    
2. This Privacy Policy is integrated into and is a constituent of our Terms of Use.
    
3. If you disagree with the processing protocols laid in this Privacy Policy, kindly refrain from using our Services.
    
4. Your decision to use, visit, or register for our Services signifies your consent to abide by the Privacy Policy.
    
5. Third Party Data Processing and Data Transfers

We engage third-party processors, to securely host user data. These data transfers to third-party processors are conducted under contractual agreements, ensuring adherence to relevant legal requirements.

Our shared servers are located in a Tier 3 Data Center in Noida, Delhi-NCR. It is equipped with carrier-neutral internet connectivity, which means it has internet connectivity from multiple service providers and the internet connection will not get affected even if any particular provider gets down. The data center has an N+N redundancy for higher uptime. Due to this level of redundancy, our hosting provider offers 99.98% uptime with stringent, global standard security, and access control processes.

We reserve the right to migrate your account from one data center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice.

6. Data Security Measures

We implement suitable technical and organizational safeguards to establish a level of personal data protection that aligns with the associated risks:

• • The transmission of personal data between your device and our platform is typically conducted through a secure HTTPS connection, ensuring encryption. You can recognize a secured connection, indicated by the presence of a lock symbol in your browser's address bar, for instance.
  • We uphold stringent access controls to deter unauthorized entry to personal data
  • We uphold a security and authorization policy governing access to our systems, which is periodically reviewed and updated as necessary.
  • While we take diligent measures to ensure the security of your data, it's important to recognize that no method of internet transmission or electronic storage can be entirely infallible and secure. As a result, we cannot provide an absolute guarantee of its complete security.
  • Firewalls are integrated into all of our data-handling systems to safeguard against unauthorized access and breaches.
  • When communicating with us via email, the possibility of third-party access cannot be entirely eliminated.
     

7. Your information with 121 & usage
   
   a. Account Info like:
   1. Entity name
   2. Email ID
   3. Account password
   4. Personnel name
   5. Mobile number
   6. GST number
   7. Billing details
   8. Social media details

We collect this information to:

• • Create your account
  • Deliver our Services to you, manage your subscription plan, issuance of invoice
  • Enable the generation of Content and their subsequent distribution
  • Enable Search
  • Engage in communication with you, for encompassing activities such as customer support, addressing grievances, delivering marketing and news, providing updates about the Services

We use this information as should you browse Content generated through our Services, we disclose these details such as your name, email address, contact details and your engagement with the Content to the users responsible for crafting the Content

2. Services usage data collected
   • Data is acquired from your interaction with the Services. Your browser automatically communicates log file details upon each access to the Services. Whenever you engage with our Services, specific log file details are automatically recorded by our servers. These server logs might encompass unidentified information such as your web request, Internet Protocol (“IP”) address, browser classification, referring/exit pages and URLs, link interaction metrics including clicks, domain names, landing pages, pages visited, and similar information.
     We collect this information to enhance your experience on the Services by deriving insights from your usage patterns.
   • 121.page uses "cookies" to store specific information about User and track User(s) visits to the Sites. A "cookie" is a small amount of data that is sent to User’s browser and stored on User’s device. If User does not deactivate or erase the cookie, each time User uses the same device to access the 121.page tool, our services will be notified of User visit to the 121.page tool and in turn 121.page may have knowledge of User visit and the pattern of User’s usage. Generally, 121.page use cookies to identify User and enable 121.page to
     1. access User’s Account Info so user do not have to re-enter it;
     2. gather statistical information about usage by Users;
     3. research visiting patterns and User interests;
     4. track progress and participation on the 121.page tool.

User can determine if and how a cookie will be accepted by configuring the browser which is installed in User’s device. If User choose, User can change those configurations. If User reject all cookies by choosing the cookie-disabling function, User may be required to re-enter information on 121.page more often and certain features may be unavailable.

• • For data processing in adherence to applicable regulations, we might engage third-party analytics providers such as Google Analytics.
    We collect this information to gather analytical data in quantifying traffic and monitoring usage trends on the Services. These tools accumulate data transmitted by your browser, such as the pages you access and other details that aid us in enhancing the Services.
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
• • Usage data such as pages viewed and time spent using the Services.
    We collect this information to offer customer support and conduct diagnostic, troubleshooting, and debugging activities.
  • Firebase is analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en. We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245. For more information on what type of information Firebase collects, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
• • By accessing and utilizing our services, users implicitly acknowledge and benefit from the inclusion of Cloudflare services, which are fundamental to the reliability and security of our platform. In our commitment to deliver a reliable and optimal user experience, 121.Page employs Cloudflare services. Cloudflare plays a critical role in enhancing the performance, security, and availability of our services. Cloudflare's comprehensive suite of solutions ensures that our platform remains accessible, responsive, and protected against potential threats. By leveraging Cloudflare, we can optimize the delivery of content, mitigate risks, and maintain a secure online environment for all users. It is important to note that Cloudflare's services are intricately integrated into our platform's infrastructure to provide essential features such as content delivery, DDoS protection, and web security. This integration is instrumental in ensuring a seamless and secure user experience. Users of our platform acknowledge and accept that Cloudflare services are an integral part of our service offering. By leveraging Cloudflare's services, we underscore our commitment to delivering a top-tier user experience while upholding the utmost standards of performance and security. For more information, Cloudflare's Privacy Policy | Cloudflare
     

Device related data

• time zone

• the operating system;

• hardware and software versions;

We collect this data through Service Utilization and with purpose:

• • to offer you the Services, ensuring interactions with other users are synchronized with your local time.

  • facilitate payments in your local currency.

  • towards optimizing and refining our Services.

  • deliver customer support and undertake diagnostic, troubleshooting, and debugging tasks.

d. Content Scraping
To maintain up-to-date Content, we may scrape data from your website(s). This practice is undertaken to ensure the accuracy and currency of the content. You grant us permission to access and retrieve data from your website as needed to fulfill our commitment to delivering high-quality and relevant content to your Clients. We will adhere to industry best practices and respect your preferences while gathering and utilizing this data, all while upholding our legal obligations and respecting your privacy.  You agree to hold us harmless for any damages or losses that may arise from the scraping.

8. Data Usage for Legal and Compliance Purposes

In order to fulfil legal and compliance obligations, we may employ, share, or grant access to your aforementioned data. The information we gather might be utilized to investigate and resolve claims or conflicts arising from the utilization of our Services, or as permissible under relevant laws, or in response to requests from regulators, governmental bodies, and authorized investigations.
 

9. Processing Personal Data and Rights under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), we have legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• • We need to perform a contract with you

  • You have given us permission to do so

  • The processing is in our legitimate interests and it is not overridden by your rights

  • For payment processing purposes

  • To comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account profile section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where we have relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

10. Security Breach Response

Should any data within our purview be compromised due to a security breach, we will undertake reasonable actions to investigate the incident. If deemed necessary, we will notify users whose information may have been affected and initiate appropriate measures, as dictated by relevant laws and regulations.

11. Corporate Changes and Data Disclosure

In the process of negotiations or in connection with restructurings, mergers, or asset sales, there might arise a necessity to divulge our databases and the information we have accumulated during the course of our Services.

12. Data Rectification
    We acknowledge your entitlement to request the rectification of any inaccuracies or incompleteness present in your personal information held by us. If such rectifications cannot be made directly within your account, you have the right to request these corrections from us.
     
13. Data Access and Portability

As part of our commitment to safeguarding your privacy, we acknowledge your entitlement to request a duplicate of your personal data that is undergoing processing and/or is held by us. Furthermore, under specific circumstances outlined below, you maintain the prerogative to solicit duplicates of your personal particulars, which you have supplied to us, in a format that is both systematically organized, widely accepted, and capable of being interpreted by machines. You also reserve the right to petition for the transmission of this data to an alternative service provider, provided that such transmission is technically feasible. Personal information encompass:

1. Where you have furnished us with your personal information.

2. Instances where your personal information has undergone processing through automated methods.

3. Scenarios in which the processing of your personal information was predicated on your explicit consent or was integral to the execution of Service

4. You hold the right to request the deletion of your personal information from our records. However, this right is subject to compliance with data retention obligations imposed by relevant laws and our legal commitments. It's important to note that there might be multiple legal justifications for retaining data. If you do opt for the deletion of your personal information, please be aware that it could result in the partial or complete unavailability of some of our Services.
    
5. At your discretion, you retain the right to revoke your previously granted consent at any juncture. To initiate this process, kindly communicate your intention to us, clearly indicating the specific consent you are retracting. It is important to acknowledge that the act of withdrawing your consent does not bear upon the legality of any processing endeavours that were founded upon the initial consent prior to its retraction.

14. Data Processing

1. Under circumstances specific to your situation, you possess the right to contest the processing of your personal information. This applies if said processing is directed towards direct marketing endeavours, or if it is rooted in a legitimate interest or public interest purpose. Should you raise an objection against processing founded on legitimate or public interests, we shall refrain from processing your personal information for these intentions, except if we can furnish compelling and well-founded legitimate reasons that warrant such processing.
2. We recognize your prerogative to place constraints on the manners in which your personal information is utilized, particularly under the following circumstances:
   1. 1. If you challenge the precision of your personal information,
      2. When the processing contravenes the law, and you contest the deletion of your personal information,
      3. If the necessity for your personal information in processing ceases, yet you require it for the establishment, pursuit, or protection of legal claims,
      4. Following your opposition to the processing, pending verification of whether our legitimate grounds supersede your own.
3. You retain the entitlement to initiate complaints regarding our data processing actions by submitting a complaint to [email protected]
4. We uphold personal information for a duration that aligns with the purpose(s) for which it was procured and remains within the confines of applicable laws. Our assessment of retention periods is guided by various criteria, including but not limited to:

• The period during which we maintain an ongoing association with you and extend our Services to you is a significant factor (e.g., for as long as you possess an active account with us or continue to utilize our Services).
• We consider if any legal obligations are pertinent to our operations (e.g., specific regulations necessitate the retention of your transaction records for a designated timeframe before their removal); and/or
• We evaluate the prudence of retention based on our legal standpoint (e.g., pertaining to relevant statutes of limitations, ongoing litigation, or regulatory inquiries).
   

15. Marketing Communication

You possess the right to choose not to receive marketing communications from us. This encompasses communications regarding offers and promotions that are tailored to your Service usage and preferences.

We may use your Data to contact you with phone calls, newsletters, SMS, marketing or promotional materials and other information that may be of interest to you. And irrespective of the fact that if also you have registered yourself under DND or DNC or NCPR Service, you still authorize us to give you a call for above mentioned purposes till you have an account with us. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

To clarify, as the interpretation of a "Do Not Track" signal lacks a universally accepted definition, we do not have a specific response protocol in place for such signals

16. Search

We are committed to striking a balance between user privacy and service optimization while maintain ethical and compliant data practices.

It is important to note that our search results are intentionally masked to ensure the protection of privacy and the interests of our users and Industry, irrespective of their association with our services. The masking of results involves a deliberate process designed to obscure sensitive or personally identifiable information.

You acknowledge and accept that your information may be included in our search list, thereby enhancing the overall functionality and service quality we provide.

Search incorporates a wide range of information collected from both users and non-users delivered by masking results designed to obscure sensitive or personally identifiable information. Information is acquired from publicly available directories. Additionally, this information is procured through explicit or implicit approvals obtained from interactions via email, WhatsApp, video calls, surveys, market research or similar channels. We emphasize that the intention behind this data gathering is purely to enhance user experience and facilitate their objectives in acquiring Content and relevant details. This approach is in no way aimed at misleading or infringing upon any individual's rights.

We deeply value your privacy and understand that there may be specific circumstances where you may prefer not to have your information included in the search results. If you wish to exclude your details from the masked search, contact us directly via support ticket in your account or write to us at [email protected] for removal. We are committed to respecting preferences and ensuring everyone’s privacy rights are upheld.

We are committed to addressing these requests in a diligent and timely manner, making reasonable efforts to remove the specified details from the search listings to the extent that it aligns with the feasibility of maintaining the overall functionality and effectiveness of our services.

It is important to underscore that while we strive to accommodate such removal requests, certain limitations may apply based on technical, operational, or functional considerations. Nonetheless, our dedication to providing the best possible service to all users remains unwavering – while protecting privacy and the interests of our users and Industry.

17. Services-Related Notifications

On occasion, we may send you notifications pertinent to our Services when we find it essential (for instance, during temporary Service suspensions for maintenance or for communications related to security, privacy, or administration). These notifications are typically delivered via Whatsapp, SMS or email, as deemed appropriate. It's important to note that you cannot opt out of receiving these essential Services-related communications.

18. Service not for Minors

Our Services are not intended for individuals under the age of 18 ("Minors"). Minors are prohibited from independently registering for our Services. We do not deliberately gather or request personal information from Minors.

Should we become aware that we have obtained personal information from a Minor without the appropriate parental consent, when such consent is necessary, we will promptly take steps to remove said information.

If you suspect that there may be any data related to or originating from a Minor in our possession, please reach out to [email protected]